St John Ambulance Australia

eLearning Help Centre and FAQs

• Pre-learning eLearning Support

  • IMPORTANT: please read if attending a SJX First Aid course
  • System viewing requirements
  • I cannot sign up to the pre-learning website
  • Do I have to do the pre-learning?
  • Can I resume my pre-learning progress?
  • Is the pre-learning tracked?
  • Can I view the pre-learning on my phone?
  • Spinning wheel, eLearning doesn't load - Firefox
  • The drop-down menus are not working - Android device
  • The course has frozen or page loads forever
  • I'm using a work computer and the content looks strange
  • I cannot find my certificate
  • I cannot print my certificate
  • I forgot to print my certificate
  • Missing name on certificate
  • Online Theory Assessment - can't identify me.
  • Online Theory Assessment - connection check has failed
  • Can I resume the Online Theory Assessment?
  • Is the Online Theory Assessment tracked?
  • Online Theory Assessment - I have been locked out
  • Online Theory Assessment - my results timed out while submitting.
  • Need more help?

• Awareness eLearning Support

  • System viewing requirements
  • Spinning wheel, eLearning doesn't load - Firefox
  • Are the eLearning courses accredited?
  • I didn't receive login credentials
  • Download the eLearning Quick Start Guide
  • I cannot login
  • I forgot to print my certificate
  • Can I view the eLearning course on my phone?
  • Need more help?

• Volunteer eLearning Support

  • Two-factor authentication (2FA)
  • System viewing requirements
  • How do I allow/enable pop-ups?
  • I didn't receive my account confirmation email
  • I have forgotten my password
  • What is the enrolment key?
  • The enrolment key was rejected
  • Can I view the eLearning course on my phone/tablet?
  • Need more help?