St John Ambulance Australia
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eLearning Help Centre and FAQs
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Pre-learning eLearning Support
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IMPORTANT: please read if attending a SJX First Aid course
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System viewing requirements
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I cannot sign up to the pre-learning website
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Do I have to do the pre-learning?
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Can I resume my pre-learning progress?
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Is the pre-learning tracked?
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Can I view the pre-learning on my phone?
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Spinning wheel, eLearning doesn't load - Firefox
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The drop-down menus are not working - Android device
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The course has frozen or page loads forever
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I'm using a work computer and the content looks strange
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I cannot find my certificate
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I cannot print my certificate
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I forgot to print my certificate
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Missing name on certificate
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Online Theory Assessment - can't identify me.
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Online Theory Assessment - connection check has failed
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Can I resume the Online Theory Assessment?
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Is the Online Theory Assessment tracked?
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Online Theory Assessment - I have been locked out
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Online Theory Assessment - my results timed out while submitting.
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Need more help?
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IMPORTANT: please read if attending a SJX First Aid course
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Awareness eLearning Support
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Volunteer eLearning Support
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