Online Theory Assessment - connection check has failed

This section is for students who are completing the Online Theory Assessment for the HLTAID011 Provide First Aid or HLTAID012 Provide first aid in an education and care setting course.

This automatic check ensures the users assessment results will successfully be passed to St John on completion. If this check has failed, this means a firewall or network setting is blocking the connection. This can often occur in corporate or government environments and must be handled by their respective IT departments. Please contact your IT department and get and added to your whitelist.

If you or your IT department needs further information/assistance, please email


Above: Example of error dialogue box that appears.


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