I cannot find my certificate

The pre-learning online certificate is located at the end of the ‘Practice Questions’ module. Once you complete the Pre-learning, you will be guided to complete the ‘Practice Questions'. This assessment will take approximately 10 mins and is essentially a knowledge check that will prep you for your in-class accredited exam. You will be prompted to either print, save or take a photo of your online certificate to show your St John trainer at your practical session.

If you are completing Education and Care First Aid, the pre-learning currently does not have a 'Practice Questions' module or online certificate - this will soon change. As evidence of your pre-learning, you can simply provide a screenshot of the congratulations slide (which is located at the end of the Pre-learning module).

If you are completing Mental Health and Crisis Support, your certificate is located at the end of the pre-learning, there is no 'Practice Questions' module.


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