Pre-learning eLearning Support
This support section is for our pre-learning content. This includes online training for Provide CPR, Provide First Aid, Education and Care First Aid, Provide Advanced Resuscitation, Occupational First Aid. You can always Submit a Request for support if you can't find the answer here.
- System viewing requirements
- I cannot sign up to the pre-learning website
- Do I have to do the pre-learning?
- Can I resume my pre-learning progress?
- Is the pre-learning tracked?
- Can I view the pre-learning on my phone?
- Spinning wheel, eLearning doesn't load - Firefox
- The drop-down menus are not working - Android device
- The course has frozen or page loads forever
- I'm using a work computer and the content looks strange
- I cannot find my certificate
- I cannot print my certificate
- I forgot to print my certificate
- Missing name on certificate
- Is an offline PDF version of the pre-learning available?
- Online Theory Assessment - can't identify me.
- Online Theory Assessment - connection check has failed
- Can I resume the Online Theory Assessment?
- Is the Online Theory Assessment tracked?
- Online Theory Assessment - I have been locked out
- Online Theory Assessment - my results timed out while submitting.
- Need more help?